Division of Social Services
HCS case counselors provide free year-round benefit screening, enrollment assistance, and counseling support to anyone who needs it.
Through the HIICAP program (Health Insurance Information, Counseling and Assistance Program), we help Medicare beneficiaries make the most of their Medicare benefits and navigate through the myriad of complex plans that are out in the healthcare marketplace. We help clients make educated and informed decisions. This includes providing clients with information on Medicare Part D prescription benefits, Medicare Advantage Plans, Medicare supplemental insurance, long-term care insurance, Low Income Subsidy and the Medicare Savings Program.
If there are any problem/need/issue, case counselors also provide supportive contact to help individuals address their problems of daily living, such as managing mail, making and remembering appointments, organizing daily activities and coping with specific personal or family problems.
Services We Can Help With:
Housing
Senior Citizen Homeowners' Exemption (SCHE)
Medicaid / Medicare
Medical Insurance
Medicare D Prescription Drug Plan-related issues
Home Energy Assistance Programs (HEAP)
Supplemental Nutrition Assistance Program (SNAP)
Property Tax (IT-214)
School Tax (NYC-210)
Reduced Fare / Fair Fare Metro Card
IDNYC
Lifeline Services
Letter Reading (Chinese Translation)
Green Card Renewal
Apply for Naturalization
Emergency Crisis Relief Assistance
Referral Services